Support

How do I add a connection?

Open the Connections tab and tap the + icon. You can share your invite link or QR code for someone to scan.

How do I send a reminder?

Tap the + button on the Reminders tab. Choose Simple for a plain text reminder or Form-based to attach questions the recipient must answer.

What is a form-based reminder?

A form-based reminder includes custom questions (text, number, or choice) that the recipient fills out when they respond.

How do recurring reminders work?

When creating a reminder, enable the recurring toggle and set a schedule. The reminder will automatically re-send on that interval until you stop it.

Why am I seeing a "limit reached" message?

Your current plan has a monthly reminder limit. Upgrade to Pro or Premium for a higher limit.

What's included in each subscription plan?

Free: 5 reminders/month. Pro: 25 reminders/month. Premium: 250 reminders/month. Manage your subscription from the Profile tab.

How is my monthly quota calculated?

Each reminder you send uses 1 slot, regardless of how many people you send it to — a reminder with 5 recipients still uses just 1 slot.

For recurring reminders, 1 slot is consumed when you create the series to schedule the first occurrence. After each occurrence is delivered, another slot is consumed to schedule the next one — which means you need quota available at the time of each delivery for the series to continue. A weekly recurring reminder uses 4–5 slots per month, not 1 for the whole series.

For the free plan, your quota resets on the 1st of every calendar month. For Pro and Premium plans, it resets on your subscription renewal date.

If you delete a reminder before it has been delivered, the slot is returned to your current month's quota. For recurring reminders, cancelling the series returns 1 slot to your current month's quota for the next scheduled (undelivered) occurrence — past deliveries are not refunded.

How do I manage notifications?

Go to Profile → Notification Settings to control which push notifications you receive.

How do I report or block someone?

To block a user, open their connection from the Connections tab and tap Block User, or tap the flag icon on a reminder they sent you and choose Block. Blocking removes your connection, cancels reminders scheduled between you, and stops them from sending you requests or reminders. You can unblock from Profile → Privacy → Blocked Users.

To report abusive content, tap the flag icon on a received reminder, choose Report this reminder, or use Report User on a connection or Report this response on a form response you received. We review every report, usually within 24 hours. You can also email support@exterfy.com.

Why was my reminder or name rejected?

Exterfy automatically checks reminder titles, messages, form questions and answers, and display names for abusive language. If something is rejected, remove the offending wording and try again. If you think it was a mistake, contact us.

How do I delete my account?

Go to Profile → Privacy → Delete Account at the bottom of the page.